Rush can be a stressful time for students and stores. A little additional preparation can make this Rush season a lot easier for everyone. Here are several tips to ensure you don’t overlook the small things that could lead to big headaches. Purge your financial aid data prior to the new semester. We recommend doing this first thing in the morning. This ensures that all data is backed up from the previous night. Follow these instructions to complete the process. Make sure all of your system users can successfully log in and perform necessary tasks. Check that rental period dates are set...
Resources
Holiday Merchandising Guide
For retailers, it’s already time to begin thinking about the end of the semester and the holidays. To ready your store for a successful holiday season, follow these merchandising best practices and marketing tips. Prepare now. Order products as soon as possible for your store, as availability is sometimes limited and lead times are longer than usual due to the pandemic. Create a gift table. Start with your in-store display. Once that has been set up, you can work on virtual gift tables. Create a page to group items just as you did in store. Theme ideas: gifts for $25...
PrismRBS Announces FreedomPay Partnership
Partnership offers customers best-in-class PCI-validated payment commerce options Lincoln, Neb. (December 02, 2020) – PrismRBS, a leading provider of higher education retail technology, announces its new partnership with FreedomPay, a leading consumer-centric commerce platform. FreedomPay’s Point-to-Point Encryption (P2PE) offers world-class security by tokenizing credit card data, eliminating the storage of credit card numbers within the PrismSuite system. “We are pleased to be able to offer our customers a world-class, secure commerce platform option through our FreedomPay certification,” says PrismRBS President Jeremy White. “This partnership benefits users of our Prism suite of products by offering a new choice in who they...
Support Best Practices
The PrismRBS support team strives to provide excellent, efficient service to all customers. To enhance your support experience, there are a few things you can do to ensure the process goes smoothly. Follow this advice to reduce the number of touchpoints with our team and get your ticket resolved quickly: Submitting a ticket To best support all customers, we handle all tickets and calls in the order submitted and based on priority. If your ticket is not an emergency or a high-priority issue, submit your ticket through our online ticketing portal or email your ticket to support@prismrbs.com. When submitting your...
CSULB’s 49er Shops rely on PrismWeb and years of experience to keep online order fulfillment successful
Director of Bookstore Services Cyndi Farrington shares her tried and true best practices The 49er Shops have a long history serving the California State University, Long Beach campus – since 1953 to be exact – and a long history fulfilling, packing and shipping orders. While their foray into eCommerce and online fulfillment didn’t start until 2008, their mail order fulfillment started in the early ‘00s. Director of Bookstore Services Cyndi Farrington, who has overseen many of the shop’s operations in her 30-year tenure, has shared her online-fulfillment best practices with us, plus advice for stores starting out in the space....
Expert Barrett Jelvik shares his keys to building a successful eComm strategy
Barrett Jelvik, Central Washington University Wildcat Shop’s eCommerce and online ordering supervisor, oversees the store’s website and manages the order fulfillment team. Before joining the team five years ago, he worked in both corporate and startup environments doing web design and digital advertising. His breadth of experience has enabled him to strengthen and grow the Wildcat Shop’s eCommerce efforts and spread web responsibilities across multiple team members. The Wildcat Shop is a PrismRBS system user. One thing he knows well is how resource-strapped college bookstores are. But, that doesn’t mean an eCommerce strategy has to feel overwhelming. He has outlined his...
COVID-19 accelerated the need for a strong eComm strategy. Here’s how CWU’s Wildcat Shop rose to the challenge.
For the past five years, Barrett Jelvik has served as Central Washington University’s eCommerce and online ordering supervisor, overseeing the Wildcat Shop’s website and managing the order fulfillment team. As the end-to-end supervisor of the fulfillment team, he watches products from the point they go online to the point they get shipped out the door to students, alumni and patrons. Pre-Coronavirus, Jelvik’s job was already integral to the Wildcat Shop’s success, but with the arrival of COVID-19 and rapid changes to the way society studies, works and remains socially connected, his responsibilities have become key business priorities. Making all products...
Virtual Discovery Sessions
Our virtual customer engagement sessions allow our team to dive deeper into the topics you focus on every day. Our goal is to deliver efficient software solutions and continue work on our modernization efforts, and to achieve this goal, we need to hear from you. Here are some emerging themes we discovered from our previous sessions, and you can find out how to sign up for the remaining sessions below: Data is being used to make daily decisions, but it’s being consistently managed outside of the systems (i.e., Excel). Customers would prefer to have an integrated reporting solution, rather than...
Emerging trends in campus retail: concierge service
Emerging trends in campus retail: concierge service We all know retail is changing, due in large part to the rise in eCommerce. But, brick-and-mortar stores are not dead or doomed. Shoppers’ expectations of an in-store experience have simply evolved. Customers have higher expectations for customer service, and they’re looking for more experiential retail. They also want the convenience of Amazon, yet with a local feel. Campus bookstores are uniquely positioned to fulfill all of these expectations. This month, in part one of our five-part series, we’re delving into how and why your campus store should implement a book concierge service...
Top 5 reasons to upgrade your PrismWeb template
eCommerce is becoming a more integral part of the customer experience. Shoppers like the convenience of online shopping, including the ability to research and compare prices. But, a poor digital shopping experience leads to low conversion rates and lost business in the future. The latest PrismWeb template was designed to reflect the changing digital shopping landscape, while making it easier for you to make updates. If you haven’t upgraded, here are the top five reasons you should: #5: Additional functionality to improve customer experience and increase conversions. Upgrading your template will give your customers exactly what they want –...
We’re updating our documentation portal!
Our updated documentation portal makes it easier to find what you’re looking for. It features: More robust search functionality A new and improved user interface Integration with the ticketing system, which displays documentation options when entering a support ticket Smaller, more consumable documents We’re continuing to make updates and add documents, so check back frequently. You can access the portal here. If you haven’t created a login for the ticketing system yet, follow these instructions.
Buyback Social Media Assets
Check out our Buyback Media Schedule for best practices on planning and posting. Right-click and save to use the images below! Facebook “Cash for guac” Instagram “Cash for guac” Facebook “Instant Cash” Instagram “Instant Cash” (use all three for a sliding post!)
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