Support Best Practices

The PrismRBS support team strives to provide excellent, efficient service to all customers. To enhance your support experience, there are a few things you can do to ensure the process goes smoothly.
Follow this advice to reduce the number of touchpoints with our team and get your ticket resolved quickly:

Submitting a ticket

To best support all customers, we handle all tickets and calls in the order submitted and based on priority. If your ticket is not an emergency or a high-priority issue, submit your ticket through our online ticketing portal or email your ticket to

When submitting your ticket by phone, email or the ticketing portal, please be prepared with the following information and include it in your ticket:
Contact information
Detailed description of your issue with examples, if applicable
Any screen captures or data that may help us research the issue


Need an update on your ticket?

Access your ticket information through our online ticketing portal here.

If you haven’t signed up for the ticket portal yet, sign up here.

For more information about submitting a ticket and the ticketing portal, watch this following training video.

Not registered for the training portal? Sign up now!