Rush can be a stressful time for students and stores. A little additional preparation can make this Rush season a lot easier for everyone. Here are several tips to ensure you don’t overlook the small things that could lead to big headaches. Purge your financial aid data prior to the new semester. We recommend doing this first thing in the morning. This ensures that all data is backed up from the previous night. Follow these instructions to complete the process. Make sure all of your system users can successfully log in and perform necessary tasks. Check that rental period dates are set...
Resources
User Group Planned for February 8 at ICBA
Are you planning to attend the ICBA Conference in February? If so, we hope to see you there! Please consider joining our user group on February 8, 2022 from 8:00 a.m.-12:00 p.m.. The ICBA Conference is known for its industry-leading professional development, exclusive institutional store networking and collaboration, and dynamic round-robin Buyer and Vendor meetings. We’re very excited to be part of the event. February is right around the corner, so please plan your travel to Orlando accordingly.
Holiday Merchandising Guide
For retailers, it’s already time to begin thinking about the end of the semester and the holidays. To ready your store for a successful holiday season, follow these merchandising best practices and marketing tips. Prepare now. Order products as soon as possible for your store, as availability is sometimes limited and lead times are longer than usual due to the pandemic. Create a gift table. Start with your in-store display. Once that has been set up, you can work on virtual gift tables. Create a page to group items just as you did in store. Theme ideas: gifts for $25...
PrismRBS Appoints a New President
We are excited to announce that Ray Baumbach has accepted the role of President of PrismRBS. A 22-year veteran of NBC and PrismRBS, Ray has developed a broad and deep understanding of all aspects of the business. From being a founding developer for our current e-commerce PrismWeb platform, building the organization with key teams such as our Integration and Web teams, to the RATEX and Prism merger in 2018, Ray’s insight and leadership have helped to successfully complete critical initiatives time and again. It’s not just Ray’s expansive technical background that guides PrismRBS forward, it’s his people-first approach. “It’s a...
PrismRBS Announces FreedomPay Partnership
Partnership offers customers best-in-class PCI-validated payment commerce options Lincoln, Neb. (December 02, 2020) – PrismRBS, a leading provider of higher education retail technology, announces its new partnership with FreedomPay, a leading consumer-centric commerce platform. FreedomPay’s Point-to-Point Encryption (P2PE) offers world-class security by tokenizing credit card data, eliminating the storage of credit card numbers within the PrismSuite system. “We are pleased to be able to offer our customers a world-class, secure commerce platform option through our FreedomPay certification,” says PrismRBS President Jeremy White. “This partnership benefits users of our Prism suite of products by offering a new choice in who they...
Sales Team Realignment and Leadership Changes Will Provide Better Customer Experience
The PrismRBS and Nebraska Book Company wholesale sales teams have been integrated into a single team to provide more direct sales resources and more continuity for all of our customers. Our new, unified sales team now includes your NBC territory managers and the PrismRBS sales team and will be led by Senior Vice President of Sales David Collard. As part of the freshly aligned team, we are pleased to announce Jason Barkley and Steve Showalter have also been promoted into regional management roles to assist in guiding the team forward. Current PrismRBS sales team members Charles Hullet and Sara Hays...
It’s Gift Card Season!
It’s time to order holiday and 2021 gift cards, and we’ve made the process easy for you. We’ve designed two holiday-themed and three general design templates to choose from. Order by Nov. 6 to receive gift cards by Black Friday. Order by Nov. 20 to receive gift cards before the holidays. Follow these steps to submit your order. Email info@prismrbs.com with the following information: Choose your design(s). (Note, Alabama’s logo is for placeholder purposes only.) Design A: red packages Design B: navy Happy Holidays Design C: spirit gear Design D: school supplies Design E: textbooks Specify quantities for each gift...
Support Best Practices
The PrismRBS support team strives to provide excellent, efficient service to all customers. To enhance your support experience, there are a few things you can do to ensure the process goes smoothly. Follow this advice to reduce the number of touchpoints with our team and get your ticket resolved quickly: Submitting a ticket To best support all customers, we handle all tickets and calls in the order submitted and based on priority. If your ticket is not an emergency or a high-priority issue, submit your ticket through our online ticketing portal or email your ticket to support@prismrbs.com. When submitting your...
CSULB’s 49er Shops rely on PrismWeb and years of experience to keep online order fulfillment successful
Director of Bookstore Services Cyndi Farrington shares her tried and true best practices The 49er Shops have a long history serving the California State University, Long Beach campus – since 1953 to be exact – and a long history fulfilling, packing and shipping orders. While their foray into eCommerce and online fulfillment didn’t start until 2008, their mail order fulfillment started in the early ‘00s. Director of Bookstore Services Cyndi Farrington, who has overseen many of the shop’s operations in her 30-year tenure, has shared her online-fulfillment best practices with us, plus advice for stores starting out in the space....
Expert Barrett Jelvik shares his keys to building a successful eComm strategy
Barrett Jelvik, Central Washington University Wildcat Shop’s eCommerce and online ordering supervisor, oversees the store’s website and manages the order fulfillment team. Before joining the team five years ago, he worked in both corporate and startup environments doing web design and digital advertising. His breadth of experience has enabled him to strengthen and grow the Wildcat Shop’s eCommerce efforts and spread web responsibilities across multiple team members. The Wildcat Shop is a PrismRBS system user. One thing he knows well is how resource-strapped college bookstores are. But, that doesn’t mean an eCommerce strategy has to feel overwhelming. He has outlined his...
COVID-19 accelerated the need for a strong eComm strategy. Here’s how CWU’s Wildcat Shop rose to the challenge.
For the past five years, Barrett Jelvik has served as Central Washington University’s eCommerce and online ordering supervisor, overseeing the Wildcat Shop’s website and managing the order fulfillment team. As the end-to-end supervisor of the fulfillment team, he watches products from the point they go online to the point they get shipped out the door to students, alumni and patrons. Pre-Coronavirus, Jelvik’s job was already integral to the Wildcat Shop’s success, but with the arrival of COVID-19 and rapid changes to the way society studies, works and remains socially connected, his responsibilities have become key business priorities. Making all products...
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